Return and Refund Policy
We do not offer refunds or replacements when customers enter the wrong shipping address.
We offer refunds if you meet the following:
(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.
(2) Email us at TheGrandEssence@hotmail.com (Name, Order Number, and any information of why you are requesting a refund).
We accept returns within 30 days of delivery, provided the item is unused, in its original condition, and meets our return requirements. Once everything is complete, we will process your refund, and it may take 3-5 business days after your return has been received and inspected.
(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.
(2) Email us at TheGrandEssence@hotmail.com (Name, Order Number, and any information of why you are requesting a refund).
We accept returns within 30 days of delivery, provided the item is unused, in its original condition, and meets our return requirements. Once everything is complete, we will process your refund, and it may take 3-5 business days after your return has been received and inspected.
Do not send your purchase back to the address from which it came.
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance.
Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.
If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible after placing it. Orders may be canceled or modified within 12 hours of purchase. Orders will not be eligible to be modified or canceled if they have been processed or shipped.
Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If more than 30 days have passed since you received your purchase, unfortunately, we're unable to offer a refund or replacement.
International Shipping
Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
For inquiries and any other concerns, you may contact us:
Email : TheGrandEssence@hotmail.com
Call/SMS : ✆ (321) 324-3984